Terms and conditions - the serious bit
30 day Money Back Guarantee
Whilst I am raising money for charity by my painting, I have a long waiting list. So to make it fair on others, I ask for a deposit. You will receive a full refund if you cancel within 7 days of booking your place on my waiting list.
Cancellation After 30 days
The deposit is non-refundable if the client wishes to cancel their commission after 7 days.
Full payment must be made before the painting is shipped.
Rejection of a painting - I hope it never happens!
When you get your painting, you have seven days to contact me if changes are needed. Because I am raising money for charity, you must meet the costs of shipping both ways if it needs to be returned. I will retain the deposit plus 50% of the final payment total if you are still not happy. However, I work hard to make sure you are happy throughout the process. You basically see everything before I post it anyhow!
If you don't give me the chance to amend the painting but still want your money back, this will only be made once the painting is sent back to me in original condition within 10 days. I will keep the deposit plus 50% of the final payment. You must meet the shipping costs.
Gift Vouchers are valid for 18 months. Get in touch as soon as you get them so that you can get on my waiting list. Prices may change within this time.
In the unlikely event that your painting is damaged, it is important that you contact us immediately with a photograph of the damage so I can get in touch with the courier or Royal Mail. I will repaint the portrait at no cost if necessary, however, the timescale of repainting will depend upon other commissions I have at the time.
I retain the copyright on all of my artwork. I reserve the right to use my paintings on my website and in other promotional materials. I will contact you if I would like a testimonial on my website. However, I understand that some of you will wish to keep your paintings private. In this case, please let me know.
I will not sell, distribute or lease your personal information to third parties.